Returns Policy

We want you to love your Brooklyn Essence ritual. If something isn’t right, here’s how exchanges work:

Return window: You have 7 business days after delivery to return an item.

Condition: Items must be unused.

Exchanges only: We offer exchanges, not refunds.

Return shipping: Return shipping is paid by the customer.

Custom and personalized items: Custom and personalized items are final sale and cannot be returned or exchanged.

How to start an exchange: Email us at natasha@brooklynessence.com with your order number and what you’d like to exchange. We’ll send you the return instructions. Once we’ve received your return, we’ll send your exchange.